Got questions?
See below for frequently asked questions or send us an email below!
FAQs
Are all products ethically sourced?
We carefully select makers and suppliers whose values align with ours. While every organisation is different, we prioritise ethical production, fair livelihoods, social impact and environmental responsibility.
Contact us as soon as possible and we'll arrange a replacement or suitable resolution.
Do you offer corporate gifting?
Yes, we offer corporate gifting solutions for client gifts, staff appreciation, events and special occasions. Please contact us to discuss your requirements.
Do the products in gift boxes ever change?
Occasionally. Because many of our products are sourced from small-batch makers and social enterprises, some items may become unavailable. If necessary, we may substitute a product with one of equal or greater value that aligns with the quality and purpose of the gift box.
Where do you ship?
We currently ship Australia-wide.
How much does shipping cost?
Orders are typically dispatched within 1–3 business days. Delivery times vary depending on your location and the shipping provider.
How long will my order take to arrive?
Shipping costs are calculated at checkout based on your location and order size.
What if my order arrives damaged?
Please contact us within 7 days of receiving your order and include photos of the damage. We'll work with you to resolve the issue as quickly as possible.
What happens if I receive the wrong item?
How does my purchase make an impact?
Each gift box includes products sourced from organisations creating positive social and environmental outcomes. Depending on the products selected, your purchase may help support women entrepreneurs, artisan communities, survivors of exploitation, sustainable farming practices or conservation initiatives.
Get in Touch
Have questions? Reach out anytime, and we'll help you find answers.
togethermadegift@gmail.com
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